nowhere to create an account or log in via IOS app

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Ying

• August 13, 2018 00:57

there is nowhere to create an account or log in via IOS app, at least not in Chinese app. I have no idea why... is there any instructions to follow?

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  Jian

  • August 13, 2018 21:54

  Thanks Alex!

  Here is the screenshot after you tap the trial button (In Chinese).

  

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  Alex Avenarius

  • August 13, 2018 02:47

  On the "Settings" screen, you don't have the item Subscribe to Web Version in between Get Started and Rate in App Store? After I tap that, I see a Subscriber Login button.

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  Vania

  • January 25, 2019 12:19

  Hi there, i don't know if you already solve the problem Jian, but i had the same issue and what it happend was, that once i selected "free trial" and accepted it, only then appears the option "create account" under the option "subscriber login". Before, when i didn't have accepted the free trial, the option to create an account was just not there...

  i hope this helps you, in the case you have not found the solution.. but by this time i guess you did it ;).. i just leave it here in the case someone else face the same problem in the future and find this thread searching for slution ;)

  best

  Vania

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  olga demail

  • March 16, 2021 12:00

  Me I'm already subscrib and I don't have this button. Only Login, but not Sign in

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  Bob Becker

  • April 30, 2021 07:20

  I don't have this button either and just bought a year of the web portal!  :-(

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  Jian

  • April 30, 2021 07:43

  On the device you initiate the subscription, you should see the "Create account" button. Please tap that button to create the account.

   

  If you have subscribed the service, but there is no "Create account" button on any device, please send an email to "support@wonderapps.se" and let us know the email address you want to use for the web sync and we will create the account for you. You can reset the password later.

   

  This issue does happen to some users that they subscribe directly in App Store, not within the app.

   

  Sorry for the inconvenience!

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  Linda lewis

  • August 15, 2023 00:10

  I am having the same problem, and I think I might have just done another free trial.

   

   

   

   

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  Jian

  • August 15, 2023 08:16

  Hello Linda, 

  Can you send an email to support@wonderapps.se? We will try our best to help you.

  //ATracker support

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