Constantly broken

Follow

Eriktuck

• May 13, 2021 15:58

This is not a specific error but rather a last ditch effort to hopefully justify continuing to use this app that I've used for close to 10 years.

Has anyone else noticed recently that the app is broken more than it works? I constantly lose data now and have been backing up my own data almost daily to avoid loss. The UI doesn't update properly anymore so I have to relaunch it every time I switch tasks. I can't switch between the phone app and web app because the data are different. Almost nothing works anymore.

Anyone else with the same problems?

0

• Official comment

  

  Jian

  • May 15, 2021 08:13

  Thanks for using ATracker! Can you check whether you see the "Sync" button on the today tab? If so, can you tap that one? If there is no "Sync" button on the top of the today tab, it means the app get logged out. Please tap ATracker->Settings->Subscription (Premium) and then tap "Subscriber Login" to log in again.  This step is only needed for the Mobile app.

   

  If it still does nto work, please send an email to support@wonderapps.se and let us know whether you are using ATracker on iOS or Android. We will try our best to help you.

   

  Comment actions Permalink
• 

  Alex Avenarius

  • May 27, 2021 14:01
  • Edited

  I used to have a similar sync problem a couple of months ago, but ever since Jian took a look at the server and fixed it, syncing has been working flawlessly for me, so I can finally use ATracker everywhere – iOS (3 devices), Android (5 devices), Windows/web (2 devices). Hopefully, it can be similarly fixed for you.

  0

  Comment actions Permalink

Please sign in to leave a comment.