Bug: cannot login as a premium subscriber

Shuu Ryouzen

July 20, 2020 09:03

After updating to ver 3.0.0-A (or ver 3.0.1 in Google Play), I cannot login as a premium Subscriber.

I confirmed my id and password by login to ATracker. on a web browser.

(In addition, all settings has eliminated after the updating.)

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Official comment
Jian

July 20, 2020 09:06
Can you kill ATracker app and then restart it?

We have several users reporting similar issue and they got it solved by restarting the app.

Please let us know the result!

Sorry for the inconvenience!
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Shuu Ryouzen

July 20, 2020 10:39
Still I cannot login after restarting ATracker.
(Rebooting Android got the same result.)
Furthermore, ATracker says "Error: Account not registered." when I tried tapping "FORGOT PASSWORD?"

I'm using Android 10. Is this the cause?
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Jian

July 20, 2020 10:50
Now I can confirm the issue. I will come back to you after we fix this in code.

Sorry!
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Jian

July 20, 2020 11:14
We found the traffic is blocked by security measurement we added in Microsoft Azure hosting.

We have reconfigured it on server and now you should be able to log in. You do not need to update the Android app.

Please have it a try!
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Shuu Ryouzen

July 20, 2020 12:28
Now I can login!
Thank you for your quick support and fixing.
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