Attempted to use website instructions, but no result

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Karim Chaaban

• April 11, 2020 11:34

Hi

I am trying to cancel the auto renewal subscription that is expected to start after the current trial period (expiring soon).

I tried finding the info by reading the apple website you posted. I really can't find it anywhere. I also searched the web portal app and the iPhone app. The closest I got was in the iPhone app where in the settings tab, you can find a menu saying "Subscription (Premium)", but no button there to allow a cancellation. In this place, it says : "Free trial : 1 days left".

Can you cancel my premium subscription on my behalf? For your info, I have purchased the pro version and I expect that to remain. I am not sure if I will be charged or not because I am in a grey zone where I risk getting charged (1 days left). I would appreciate also you letting me know too if I got charged. Thank you.

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  Karim Chaaban

  • April 11, 2020 11:38

  I accidentally made a new post. My intention was to reply on an existing post related to the same question I had.

  Post I intended to reply to :

  https://support.wonderapps.se/hc/en-us/community/posts/360028569134-where-do-i-turn-off-auto-renewal?page=1#community_comment_360001567619

   

  Can you please delete this post and reply in the post (at the above url)?

   

  For your info, I already copy pasted the same info written here in the pre-existing post (at the above url).

   

  Thank you.

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