In ATracker setting->settings, there is an option to change the alarm sound, when you select one sound, it will play as well. You can use that to check whether the device is muted.
Also, in iPhone->notification center, by default the sound is on for ATracker, but you can double-check whether it is allowed to show notification with sound there as well.
Please check whether the device is muted or in "Do not disturb" mode.
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