In some rare case, the data on the Dropbox server will get corrupted. It might happen if a new iOS get upgraded or ATracker app get killed when ATracker has not finished the sync or different version of ATracker app running on devices.
If the corruption is severe, ATracker will either disable the Dropbox sync automatically or in the worst case, show connection error 102 or even fail to start up.
1. If you cannot start ATracker, please try to turn on “Flight” mode and try again, or jump to step 3.
2. Tap data export at the button of the setting tab in ATracker on your device which you want to keep data (the device with good data). it will send you an email with data dump. This will be used as backup if you do not have good daily backup on server.
3. On Dropbox server, it keeps around 30 days of backup for each device and it is in folder Dropbox/Apps/ATracker/Documents or Dropbox/Apps/ATrackerPRO/Documents
The file has the date in the file name. E.g. “Backup_iPhone 6 plus_24.ATracker” means it is a backup from device “iPhone 6 plus” and it is taken on 24th.
4. Delete ATracker App on both devices and re-download it from App store. If you are using upgraded version of ATracker Lite, you might need to “restore purchase” in the ATracker->Settings->Upgrade form.
5. Open the email from one device and chose to open the attachment (backup.ATracker) from ATracker or open it from Airdrop and follow the guide to reimport the database. It is recommended to use Apple Official email app or airDrop function in Dropbox. Some third party app does not support data import into ATracker.
6. After importing,you can enable the Dropbox sync on that device.
7. On another device, enable the Dropbox In ATracker, and choose delete local data. After some minutes all data will be restored from Dropbox Server and it should be ok to use again.
Sorry for the inconvenience!
If you get problem in the process, please contact us via “email@example.com“.